Customer Care

Whether you are a homeowner, builder or retail partner, you are looking for quality window and door solutions that will provide years of maintenance free performance, beautiful curb appeal and energy efficiency to the home.

Durabuilt windows and doors are built to last a lifetime, but like any household appliance or fixture, they do require some ongoing maintenance and care. Please refer to our general maintenance guidelines and original consumer warranty for proper care of your new products.

If you do happen to experience any issues you can contact our in-house service team at (780) 577.2049 or 1 (888) 577.2049 or complete an online Service Request.

Durabuilt Windows & Doors takes “Customer Care” seriously as we care about you and your needs at every level of the organization. A local western Canadian company, we employee industry experts in every area of the organization and customer service is our number one priority. When you build with Durabuilt you can expect:


Experienced Sales Consultants

Most of our window and door consultants have been with us for years and come from the industry. They love talking about windows and doors and will be happy to guide you through your decision making process.


Direct Manufacturer

Durabuilt Windows & Doors not only sells direct to consumers, but we have a growing dealer and builder network. We also custom build all of our windows and doors so we can control and measure quality, materials and customer satisfaction at all levels of the organization.


In-House Shipping

Durabuilt also controls how your product is delivered to you and maintains a full-time shipping department year round to ensure your windows and doors are properly packaged, transported and delivered with care - on time, every time.


After Sales Service

We are just as committed to you after your purchase, as we are during the sale. Durabuilt has knowledgeable service technicians in all of the markets for which we serve as part of our comprehensive warranty program.



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Consumers Choice Top 100 Window & Door Award winner manufacturer and supplier of Canadian made energy efficient windows and doors custom measured and built in Alberta. CSA Certified Manufacturers, Energy Star Partner, and Built Green Members with design services in Edmonton, Calgary, Lethbridge, Saskatoon, Winnipeg, and Regina. Quality ratings, luxury treatments, styles, high efficiency, service and the best product value prices makes us the top suppliers among home builders, contractors, architects and designers in Western Canada for house renovation & repair replacement, and new building construction.