Make a Service Request

Not only are Durabuilt windows and doors directly manufactured  in Western Canada, they are also locally serviced and warrantied by us. We pride ourselves on quality craftsmanship and design, but if you do experience a problem, we’ll be sure to correct the issue quickly and professionally.

To report a warranty claim or to book a service request you can contact our service team:

  1. By Phone at 780.577.2049 or 1.888.577.2049

  2. By Email using the below Request for Service Form 


  3. By downloading the Service Request Form , filling it and email it to or Fax on 780.483.2781

So we can better assist you, please try to have the following ready prior to contacting the service team. Click below for reference:

Durabuilt Original Order Confirmation
(If purchased after March 31, 2011)

Durabuilt Energy Star Window Label
(If purchased prior to March 31, 2011)

Please note that service work that falls outside of the parameters of our product or labor warranty may be billed directly to the consumer. All chargeable work will be quoted on a case-by-case basis.



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Consumers Choice Top 100 Window & Door Award winner manufacturer and supplier of Canadian made energy efficient windows and doors custom measured and built in Alberta. CSA Certified Manufacturers, Energy Star Partner, and Built Green Members with design services in Edmonton, Calgary, Lethbridge, Saskatoon, Winnipeg, and Regina. Quality ratings, luxury treatments, styles, high efficiency, service and the best product value prices makes us the top suppliers among home builders, contractors, architects and designers in Western Canada for house renovation & repair replacement, and new building construction.